Customer Service K9 Sport Sack
Customer Service K9 Sport Sack

Customer Service K9 Sport Sack

February 06, 2020 1 Comment

In small talk with random strangers, new acquaintances, or friendly neighbors I invariably get asked, “What do you do for work?” As I respond with the answer of “customer service”, the reaction I get is much the same. A grimace or flinch and the question, “How do you like that?” When speaking to others it seems the remembrance of customer service usually tips more towards the negative. 

In this blog post I hope to shed some light on the positive side of customer service. 

A Day In The Life...

At K9 Sport Sack I certainly make the effort to ensure your interaction with us is satisfactory. I hope you feel the same and that your experiences have been exceptional. 

A few things I do on a daily basis are answer live chats mostly to help folks size their dogs for the K9 Sport Sack.  I also answer phones, emails and texts. I process returns and exchanges...I prefer exchanges they are much easier! Problem solving is a big part of my job in helping customers resolve issues. Such as locating lost packages, correcting orders, and making sure the custom name tags are just right!

As the person on the other side of the phone, chat, or email my experience with you has been amazing. I constantly get pictures, stories, and adventures sent to me.  I will randomly laugh in the office or insist my co-workers come and look at an adorable or fun picture. Sometimes the stories are bittersweet and remind me of the joy of having a dog in our lives. Thank you for making my job a great one and remembering I am human too.

Here are just a few of the pictures I have received in the last few days. This is truly the greatest part of customer service!

Biking Best Friends

This isn’t just for young pets and people. Check out this 79 year old mountain biker and his 11 year old best friend, Mitzy a mini Dachshund! They keep healthy and active with weekly adventures on a bicycle and hiking through beautiful mountains. Credit Joe R.
 

Konrad and Family


Konrad despises being left behind this was the answer! He is enjoying simply enjoying his bike ride in North Carolina and appears content resting on his human’s shoulder with his hair blowing in the wind! Credit Ashley S.


Cinderella & Fritz-Gerald

 Sometimes you just need to stick together when the going gets rough. Fritz keeps his pawrent company as she cleans the house. He gets to stay away from the loud vacuum and she gets moral support while scrubbing the house down. credit @Fritz-GeraldthePom

 Travel Buddies

  Nicola and his little buddy are enjoying their vacation in Northern Italy. They both get a great view and no toes are being stepped on in the busy market. Credit Nicola G.

The Human on the Other Side

I think it’s important for all of us to remember that the person on the other side of the email, text or phone call is a real person. They want to have just as a positive experience as you do! 

My name is Karen and I have worked for K9 Sport Sack for a little over a year as their sole customer service agent.  My husband and I are pawrents to two beautiful labrador retrievers. Oslo and Berlin are our babies. After a long day of work they cuddle me on the couch and all the stress melts away!  (Oslo is yawning and Berlin is playing with her toy.) Yes that is our Christmas tree in the corner...and yes is still up. Thank you for being such wonderful customers and a part of the K9 Sport Sack pack!



Photo by BRUNO CERVERA on Unsplash



1 Response

Spencer
Spencer

February 07, 2020

Love this! Such awesome pictures

Leave a comment


Also in The K9 Dog Blog

Iv'e Just Brought Home A Dog....Now What?
Iv'e Just Brought Home A Dog....Now What?

February 21, 2020

Perhaps one of the most exciting parts of dog ownership is the day you bring home that new dog! I myself just brought home a floppy little guy a few weeks ago.  If you have brought home a new dog, you have experienced the range of emotions that come from bringing a puppy or rescue home. If you have never owned a dog, it can seem overwhelming to think about the responsibility of caring for a new dog. You may wonder the moment your dog walks into your house and pees on your favorite rug, what have I gotten myself into? If you are feeling that way, this blog is perfect for you. 

Read More

5 Pro Tips When Traveling With Your Dog
5 Pro Tips When Traveling With Your Dog

February 14, 2020

Guest Post

This weeks blog post features Mariah Hammond from Iheartdogs! The great folks at Iheartdogs have been doing amazing things in the dog space for years. Their resume includes 17M shelter meals donated,160K toys donated, $324K funded for service dogs, 28K blankets donated, 211K rescue miles funded. 

Todays post will be discussing some great tips for traveling with your pet! 

 

Read More

Tips and Tricks to Keep Your Dog Safe in the Winter
Tips and Tricks to Keep Your Dog Safe in the Winter

January 31, 2020

In today's blog post we talk about a few tips for keeping your pup safe during the cold winter months. 

Some tips include: 

  • Warm Clothing

  • Dog Beds/Blankets

  • Grooming

  • Leashes

Read the full article below and be sure to leave your thoughts! 

Read More