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Customer Reviews

Based on 31 reviews
90%
(28)
3%
(1)
3%
(1)
0%
(0)
3%
(1)
K
Kylie

Excellent company. Accidentally ordered the wrong size and they managed to fix it pre shipping and my puppet loves it.

C
Carrie Schmidt
More useful than I expected

For starters, this thing is really well made & I actually use it more often than I expected, as just a regular backpack too. I wasn't sure my pup would be ok with being in a backpack but it turns out she loves being right there on my back so close to my face. Plus, now she can see & smell things up at my height that she couldn't reach before. I don't put her in it everyday but it certainly has its uses & she really loves it. I'm glad I got this thing. Plus, she's adorable in it.

S
Saras Chung
Perfect for adventures with my XS puppy

I wasn't sure how this backpack would work out for my 3.5 (to be eventually 8 lb) puppy. We do a lot of cycling and mountain biking, so having a method for us to keep the little guy safe was of utmost importance. This bag is constructed with such high quality materials--we were not expecting it to be so nice since so much on the market is low quality these days. It's pretty easy to get him on our back once you figure out how to get a maltese to cooperate with putting his arms through the little holes. Once he's in and on, he has the time of his life and we get lots of, "I'm sorry to bother you, but can I take a photo--this is so cute!" comments. He's still a little too small for the bag, so we put in a towel at the bottom so he can grow into it, but otherwise it's perfect. Grateful for this company making it possible to have so much fun with our pup!

A
Ari
Great product, website info and service

Found all the info and measurements I needed to get the right bag for my Spanish Water Dog Puppy (12kg at the moment). Got Large so she can grow into it, using a towel to prop her up, I think it helps with her comfort in general too. She comes on the moped with me and she loves it! It’s very secure, strong and practical for short trips or when I go for too long walks for a pup to handle. Has really helped with letting me involve her in more and build her puppy experiences.
Delivery to Sydney was less than 2 weeks, very fast and easy.

E
Emily Osenga
Great customer service!

We own two sport sacks and we love them. Our Urban 3 had some stitches come loose. I emailed to see if I could get it repaired, they sent me a new pack!! They apologized and said a new pack was on the way no charge and no need to ship the other back! What great customer service. Thank you!! We will always be loyal customers.