Warranty & Exchange
- Warranty coverage includes, but is not limited to, manufacturer defects, product malfunctions, sizing issues and incompatible dog personalities within 60 days of purchase.
- The warranty does not cover damage caused by pet’s chewing, tearing or other defacement as well as common wear from use, or the use with dogs that exceed the weight and height limits set for each model.
Refunds & Exchanges
STOP! Before you consider returning the K9 Sport Sack for whatever reason, please give our customer support team a call so we can help! (385) 515-8908 from M-F, 9AM to 3PM MST.
Remember we are dog people here at K9 and want you to have the best time with your pup.
To Start your Return/Exchange: https://k9sportsack.myreturnscenter.com/
In the event of an exchange/refund/store credit please submit a request at our return center at the bottom of our website. Once your request has been submitted allow 2 business days for instructions to be sent via email. If you have not received instructions in that time period; please check your junk mail and then contact customer service at firstname.lastname@example.org.
All returns must be in "like-new" condition and be free of all fur/hair/dirt and with tags still attached. Products not adhering to this policy may result in an additional cleaning/processing fee up to 20% of the item’s retail value.
K9 Sport Sack® does not refund shipping fees for returns (Exceptions are exchanges).
Custom Products, Waterproofing, Closeouts/Clearance items, and Shipping Insurance are non-returnable/refundable or exchangeable.
Good to Know
- All returns for refund must be postmarked within 60 days from the date of receipt. They must be in "like-new" condition.
- All exchanges and store credits must be postmarked within 60 days from the date of receipt.
- US Domestic customers are responsible for return shipping on all products being requested for a refund/store credit. Exchange requests will be provided a pre-paid return label. If the exchange is cancelled the return label will be deducted from the total refund.
- International customers are responsible for the cost of return shipping of product(s). If an exchange is being requested K9 Sport Sack® will cover the shipping cost of the new exchanged product being shipped out to the customer.
- Customers are responsible for their own packaging materials for returns.
- An email confirmation will be sent once the return has been received and processed as one of the following:
- Exchanges will be processed upon receipt of the original item and shipped out the next business day via standard shipping. Exchanges may be made up to 60 days from date of purchase. If an upgrade has been requested the shipment will not be sent until the difference is paid.
- Store credits will be issued in the form of an electronic gift card upon receipt of the returned item(s). Store credit may be issued up to 60 days from date of purchase.
- Refunds must be submitted/returned within 60 days of purchase. The refund will be applied to the original payment method and may take up to 7-10 days to post to your account. K9 Sport Sack® does not refund shipping fees.
K9 Sport Sack® reserves the right to introduce new products at any time without advance notice. Warranty coverage does not include returning an older product for a newer version.