Returns/Exchanges and Warranty
Before you consider returning the K9 Sport Sack, please consider contacting our customer support team so we can help. We are dog people here at K9 and we want to ensure you have the best experience with your pup!
Call 385.515.8908 Monday-Friday, 9AM-3PM MST | Email firstname.lastname@example.org
To begin your return/exchange:
- Clean all items. All returns must be in "like-new" condition and be free of all fur/hair/dirt and with tags still attached. Products not adhering to this policy may result in an additional cleaning/processing fee of up to 20% of the item’s retail value. Please note K9 Sport Sack® does not refund shipping fees for returns (exchanges being the only exception).
- Fill out the form below. If you submit for a return, the cost of the label will be deducted from your total refund amount. Exchanges will not be charged for shipping. If you prefer not having this deduction from your refund you may purchase your own return label and send the item back to the address listed in the General Policy Information below. Custom Products, Waterproofing, Closeouts/Clearance items, and Shipping Insurance are non-returnable/refundable or exchangeable.
- All returns for refund must be postmarked within 60 days from the date of receipt. They must be in "like-new" condition.
- All exchanges and store credits must be postmarked within 60 days from the date of receipt.
- International customers are responsible for the cost of return shipping of product(s). If an exchange is requested, K9 Sport Sack® will cover the shipping cost of the new exchanged product being shipped out to the customer. K9 Sport Sack is not responsible for any additional taxes or fees.
- Customers are responsible for their own packaging materials for returns/exchanges.
- An email confirmation will be sent once the return has been received and processed as one of the following:
- Exchange: Processed within 1-2 weeks of receipt. Exchanges may be made up to 60 days from date of purchase. If an upgrade has been requested, the shipment will not be sent until the difference is paid.
- Store credit: Issued in the form of an electronic gift card upon receipt of the returned item(s). Store credit may be issued up to 60 days from date of purchase.
- Refund: Must be submitted/returned within 60 days of purchase. The refund will be applied to the original payment method and may take up to 7-10 days to post to your account. K9 Sport Sack® does not refund shipping fees. If you use the K9 Sport return label the cost of the return label will be deducted from your refund.
- Warranty coverage includes, but is not limited too, manufacturer defects, product malfunctions, sizing issues and incompatible dog personalities within 60 days of purchase.
- Warranty does not cover damage caused by pet’s chewing, tearing or other defacement as well as common wear from use, or the use with dogs that exceed the weight and height limits set for each model.
K9 Sport Sack® reserves the right to introduce new products at any time without advance notice. Warranty coverage does not include returning an older product for a newer version.